Telemedicine Appointment Information
The health and safety of our patients and staff is of utmost importance to us.
During the novel coronavirus pandemic it is recommended that social contact be limited (aka “social distancing”). This can be difficult at times when face to face contact between a healthcare provider and patient is important.
Aspire Family Medicine providers will be utilizing telemedicine technology during the coronavirus pandemic to limit direct person to person contact and potential spread of coronavirus in our community.
When you schedule an appointment, you may be asked to participate in a telemedicine visit. Here is how it will work:
INSTRUCTIONS FOR YOUR TELEMEDICINE APPOINTMENT
1.) CONFIRMATION
You will receive a text message from our office confirming your appointment. Please note all telemedicine appointments require that the patient be located within the state of Colorado at the time of the appointment. Patients traveling or residing outside of Colorado are not eligible for telemedicine visits.
2.) PREPARE FOR YOUR VISIT – PART 1:
To prepare for your visit, you will need to plan on having direct access to a PC or Mac with an internet connection OR an iPad, iPhone, or Android that is connected to the internet. iPhone and Android devices that are connected to a 4G or higher cellular data network can work as well. Note that use of cellular data network for video conferencing may cause you to incur extra charges from your cellular phone carrier.
It is best to be in an area of your home or elsewhere that is private during the appointment. Being at your desk at work, in a coffee shop or another public space during your appointment will not provide you the privacy you may desire.
3.) PREPARE FOR YOUR VISIT – PART 2:
If using an iPhone or iPad, please download the BlueJeans app prior to your visit:
https://apps.apple.com/us/app/bluejeans/id560788314
If using an Android phone, please download the BlueJeans app prior to your visit:
https://play.google.com/store/apps/details?id=com.bluejeansnet.Base
If using an PC or Mac, you need to make sure you have a webcam and a microphone that work on your computer. You can go to webcammictest.com to test your microphone and camera to make sure they do work properly. If for some reason your webcam or microphone do not work, please use another device or your appointment will have to be rescheduled.
4.) MEETING INFORMATION: On the day of your appointment, you will get a text message at the cell phone number noted in your medical record with your Meeting URL/Website. You will need this for your appointment.
5.) AT YOUR APPOINTMENT: A few minutes prior to your appointment, click on the Meeting URL on your phone and use the BlueJeans app to open OR type the Meeting URL into your web browser to access your private meeting room on your device:
FOR PC AND MAC:
--Enter your Meeting URL into your browser
--Follow the directions to install the Bluejeans application (if applicable)
--When asked “How do you usually join meetings?”, select “Computer Audio” and continue
--Click on “Join Meeting Now”
--If you get an error, please contact our office at 303-835-9915
FOR IPHONE, IPAD and ANDROID
--Make sure you are connected to the internet on your device (cellular data works but you may incur extra costs from your cellphone service provider)
--Open the Bluejeans app you downloaded already (see information on this above)
--Click on the Meeting URL that was texted to you. When your device asks open the URL in the BlueJeans app
-Click on “App Audio and Video”
-Make sure “Microphone On” and “Video On” are both selected
-Click on “Join Meeting”
6.) If the provider does not join the meeting within 10 minutes of your appointment time, please call our office at 303-835-9915.
If you have any difficulty preparing your computer or device prior to your appointment, please contact our office.
During the novel coronavirus pandemic it is recommended that social contact be limited (aka “social distancing”). This can be difficult at times when face to face contact between a healthcare provider and patient is important.
Aspire Family Medicine providers will be utilizing telemedicine technology during the coronavirus pandemic to limit direct person to person contact and potential spread of coronavirus in our community.
When you schedule an appointment, you may be asked to participate in a telemedicine visit. Here is how it will work:
INSTRUCTIONS FOR YOUR TELEMEDICINE APPOINTMENT
1.) CONFIRMATION
You will receive a text message from our office confirming your appointment. Please note all telemedicine appointments require that the patient be located within the state of Colorado at the time of the appointment. Patients traveling or residing outside of Colorado are not eligible for telemedicine visits.
2.) PREPARE FOR YOUR VISIT – PART 1:
To prepare for your visit, you will need to plan on having direct access to a PC or Mac with an internet connection OR an iPad, iPhone, or Android that is connected to the internet. iPhone and Android devices that are connected to a 4G or higher cellular data network can work as well. Note that use of cellular data network for video conferencing may cause you to incur extra charges from your cellular phone carrier.
It is best to be in an area of your home or elsewhere that is private during the appointment. Being at your desk at work, in a coffee shop or another public space during your appointment will not provide you the privacy you may desire.
3.) PREPARE FOR YOUR VISIT – PART 2:
If using an iPhone or iPad, please download the BlueJeans app prior to your visit:
https://apps.apple.com/us/app/bluejeans/id560788314
If using an Android phone, please download the BlueJeans app prior to your visit:
https://play.google.com/store/apps/details?id=com.bluejeansnet.Base
If using an PC or Mac, you need to make sure you have a webcam and a microphone that work on your computer. You can go to webcammictest.com to test your microphone and camera to make sure they do work properly. If for some reason your webcam or microphone do not work, please use another device or your appointment will have to be rescheduled.
4.) MEETING INFORMATION: On the day of your appointment, you will get a text message at the cell phone number noted in your medical record with your Meeting URL/Website. You will need this for your appointment.
5.) AT YOUR APPOINTMENT: A few minutes prior to your appointment, click on the Meeting URL on your phone and use the BlueJeans app to open OR type the Meeting URL into your web browser to access your private meeting room on your device:
FOR PC AND MAC:
--Enter your Meeting URL into your browser
--Follow the directions to install the Bluejeans application (if applicable)
--When asked “How do you usually join meetings?”, select “Computer Audio” and continue
--Click on “Join Meeting Now”
--If you get an error, please contact our office at 303-835-9915
FOR IPHONE, IPAD and ANDROID
--Make sure you are connected to the internet on your device (cellular data works but you may incur extra costs from your cellphone service provider)
--Open the Bluejeans app you downloaded already (see information on this above)
--Click on the Meeting URL that was texted to you. When your device asks open the URL in the BlueJeans app
-Click on “App Audio and Video”
-Make sure “Microphone On” and “Video On” are both selected
-Click on “Join Meeting”
6.) If the provider does not join the meeting within 10 minutes of your appointment time, please call our office at 303-835-9915.
If you have any difficulty preparing your computer or device prior to your appointment, please contact our office.
LOCATIONAspire Family Medicine
9620 East Arapahoe Road Greenwood Village, CO 80112 Phone: 303-835-9915 Fax: 303-320-5399 |
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